Senior Functional Application Administrator

Senior Functional Application Administrator 

Are you ready to help shape a global IT transformation? Can you turn opportunities into reality? And do you have what it takes to make an impact? Then we might be looking for you! As an IT team member, you’ll work in small, dedicated teams that support offices and production facilities around the world, so your efforts will have a direct and meaningful impact. Learn more about the Senior Functional Application Manager position.

About Our Organization

Our client is an international engineering organization that develops and delivers complex and innovative solutions to customers worldwide. With international manufacturing, service, and sales facilities, the organization operates in a dynamic and technically challenging environment.

About the Senior Functional Application Administrator Position

As a Senior Functional Application Manager, you will be responsible for managing, optimizing, and further developing a portfolio of SaaS applications in the areas of Service Management, Collaboration, and AI. The largest applications in our portfolio are Microsoft 365, Copilot, and Freshservice.

You will be part of the global ESM & Collaboration team, which consists of approximately six colleagues with junior, mid-level, and senior experience. This team is responsible for the application landscape within Service Management, Collaboration, and AI solutions, and works closely with other teams within Global Applications, including ERP and CAD & PLM.

In this role, you’ll serve as the link between business and IT. You’ll analyze business requirements, translate them into functional solutions, and ensure that applications continue to effectively support the organization’s objectives in a global, multicultural environment. You’ll take ownership of your applications, support implementations and releases, and contribute to a stable and future-proof application landscape.

Personal development and training opportunities are also part of the package. We’d also like to briefly mention the other benefits of working for our client, such as the opportunity to contribute to groundbreaking innovations, an excellent benefits package, and regular get-togethers at our own bar.

In this position, you will be responsible for:

• The functional management, optimization, and further development of applications within Service Management, Collaboration, and AI;
• Analyzing and resolving complex incidents and issues;
• Identifying business needs and translating them into requirements and user stories;
• Maintaining relationships with stakeholders within the business, the IT organization, and external suppliers;
• Supporting application onboarding, change, and lifecycle management processes;
• Supporting implementations, releases, testing, and User Acceptance Testing (UAT);
• Coaching and mentoring junior and mid-level functional application administrators;
• Monitoring the quality, continuity, and adoption of the applications in your portfolio.

Wondering if this position is a good fit for you?

You are:

• Pragmatic, hands-on, and no-nonsense;
• Strong analytical skills and the ability to quickly grasp applications and processes;
• Good communication skills and the ability to interact effectively with stakeholders at various levels;
• Collaborative, approachable, and easy to get along with;
• Proactive, independent, and focused on continuous improvement.

You have:

• At least 8 years of experience as a Functional Application Administrator or in a similar role;
• Experience with SaaS and cloud applications; experience with IT Service Management (ITSM) applications is a plus;
• Experience with testing, implementations, and release processes;
• Knowledge of ITIL processes and best practices;
• Experience in bridging the gap between business and IT and effectively managing stakeholders;
• The ability to bring structure and clarity to a complex application environment.

A few more practical things you'll need:

• An EU passport or a valid work permit for the Netherlands;
• A good command of the Dutch and English languages, both spoken and written.

More about the organization

The organization designs, develops, and delivers complex technical solutions to customers worldwide. It is characterized by an entrepreneurial, pragmatic culture, technical expertise, reliability, and a strong focus on innovation.

What do we have to offer you?

• Think big and operate on a large scale in a single location. Both the office and the production facilities are located at the same site in the Rotterdam area.
• An open, informal, no-nonsense culture with short lines of communication.
• An international work environment with plenty of opportunities for growth and development. 
• An excellent benefits package tailored to your experience and level of education.
• You’ll receive at least 29 vacation days (based on full-time employment) and have the option to purchase 10 additional days.
• Participation in a group pension plan in accordance with the Wtp.
• You are eligible for a bonus plan.
• Option to enroll in group health insurance, with an employer contribution.
• Take advantage of tax benefits through our bicycle program.
• The organization regularly hosts sports activities and social events where colleagues can get together outside of work.